French startup Aircall has raised a founding round of $29 million for its cloud based call center solution. Draper Esprit led the round with NextWorld Capital, Balderton Capital and Newfund also participating.
Aircall is following the software-as-a-service playbook. First, you take a boring industry like phone systems for large support and sales teams. Second, you bet everything on software. And third, you keep adding new features and integrations, and chasing new customers.
The company now has two offices in New York and Paris and handles millions of calls every day. With today’s funding round, the company plans to hire more people in both offices.
When you sign up to Aircall, you get virtual phone numbers in one or multiple countries. You can then configure a greeting message, add business hours and handle your call queue.
But the magic happens when you have multiple people handling sales or support calls. When someone calls, it can call multiple people at once or call someone first, then a second person if the …read more
Source:: Tech Crunch Funding and Exits